If I could give more than 5 stars I would. Unfortunately we were in Tahoe during the blizzard. Many tours had to be canceled due to unsafe conditions but Michelle was relentless to figure a way to make sure we were able to snowshoe before we left. You can tell she loves her job. We had an amazing first experience snowshoeing. Ryan was very knowledgeable and Michelle not only has a great personality but she is an incredible photographer who provided us with amazing photos that captured such a fun experience.